Question 1

What is Lisenr?

Accepted Answer

Lisenr is an AI-powered clinical documentation platform for Canadian doctors. It combines two tools: an IVR patient intake phone line that captures patient concerns before the visit, and a live exam room transcription tool that generates SOAP notes, billing codes, and more during the consultation.

Question 2

Is Lisenr PHIPA and PIPEDA compliant?

Accepted Answer

Yes. Lisenr is designed with PHIPA (Personal Health Information Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act) compliance in mind. All data is encrypted in transit and at rest, and we follow strict Canadian healthcare privacy standards.

Question 3

How much does Lisenr cost?

Accepted Answer

Lisenr costs $220 CAD per user per month on the monthly plan, or $161 CAD per user per month on the annual plan (save 27%). Annual subscribers also receive a free Audio-Technica USB microphone. All plans include a 5-day free trial

Question 4

What types of clinical notes can Lisenr generate?

Accepted Answer

Lisenr can generate SOAP notes, SOAP notes with issues (for multi-problem visits), family medicine notes with full Review of Systems, pain consult initial assessments, quick notes, and summaries. All templates are customizable and can be exported to your EMR.

Question 5

How does the IVR patient intake work?

Accepted Answer

When a patient calls to book an appointment, the front desk transfers them to your private Lisenr IVR line. The patient describes their concerns privately without the front desk overhearing sensitive details. The recording is transcribed and available for doctor review before the visit. This time also counts as billable administrative work under FHO+ rules.

Question 6

Does Lisenr work with my EMR?

Accepted Answer

Lisenr generates formatted notes that can be copied to your clipboard and pasted directly into any EMR system. This works with all major Canadian EMR platforms including OSCAR, PS Suite, Accuro, and others.

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