Terms of Service

1. Acceptance of Terms

By accessing or using Lisenr ("the Service"), provided by Button Health ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

We may modify these Terms at any time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. We will provide notice of material changes through the Service or by email.

2. Description of Service

Lisenr is an AI-powered ambient medical scribe service that:

• Transcribes audio recordings of clinical encounters
• Identifies and distinguishes between speakers (e.g., healthcare provider and patient)
• Generates structured clinical documentation (e.g., SOAP notes) from transcriptions
• Provides tools to review, edit, and export documentation

3. Eligibility

The Service is intended for use by licensed healthcare professionals and their authorized staff. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into these Terms
• You are a licensed healthcare professional or are authorized to use the Service on behalf of one
• You will use the Service in compliance with all applicable laws and regulations

4. User Responsibilities

4.1 Patient Consent

You are solely responsible for obtaining all necessary consents from patients before recording clinical encounters. This includes informing patients that their conversation may be recorded and processed by AI technology, and obtaining their explicit consent in accordance with applicable privacy laws, including Ontario's Personal Health Information Protection Act (PHIPA).

4.2 Review of Generated Content

You acknowledge that AI-generated transcriptions and clinical notes may contain errors. You are responsible for reviewing, verifying, and correcting all content generated by the Service before using it in patient records or for any clinical purpose. The Service is a documentation aid and does not replace professional clinical judgment.

4.3 Compliance

You are responsible for ensuring your use of the Service complies with all applicable laws, regulations, and professional standards, including but not limited to PHIPA, PIPEDA, and the standards of your regulatory college or licensing body.

4.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Record conversations without proper consent
• Upload content that infringes on any third party's intellectual property or privacy rights
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to develop competing products or services
• Resell, sublicense, or redistribute the Service without our written consent
• Use automated means to access the Service without our permission

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, design, features, and content (excluding your content), is owned by Button Health and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our written consent.

6.2 Your Content

You retain all ownership rights to the audio recordings, transcriptions, and clinical notes you create using the Service ("Your Content"). By using the Service, you grant us a limited license to process Your Content solely for the purpose of providing the Service to you.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The transcriptions or generated content will be accurate or complete
• Any errors in the Service will be corrected

The Service is not intended to replace professional medical judgment. All clinical decisions remain the sole responsibility of the healthcare provider.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BUTTON HEALTH, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Errors, inaccuracies, or omissions in transcriptions or generated content

Our total liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid us, if any, in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Button Health and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party, including patients
• Your failure to obtain proper consent for recordings
• Any claim that Your Content caused damage to a third party

10. Termination

You may terminate your account at any time by discontinuing use of the Service and deleting your account. We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. You may request a copy of Your Content before termination. We may retain certain information as required by law or for legitimate business purposes.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Button Health regarding the Service and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13. Contact Us

If you have questions about these Terms, please contact us: